Customer Service Training

There is only a 5-20% chance of selling a new prospect. Winning new customer costs 5-7 times more than retaining an existing customer.

Our Above and Beyond Customer Service Excellence Training, inspired by world-class programs, offers techniques to differentiate you from the competition, and focuses on creating a loyal customer base.

CUSTOMER SERVICE IS NOT A DEPARTMENT

Our on-site course has become re-known in and outside of the aviation industry. All customer-facing employees will have the opportunity to deliver a memorable experience to your guests.

  • What is Customer Service?
  • Knowing your customers
  • Customer Service Delivery System
  • Measureable Behavioral Guidelines
  • Facilities and Appearance
  • Service Failures
  • Customer Service Standards Integration

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CONSULTING SERVICES, EXPERT WITNESS SERVICES, MOTIVATIONAL SPEAKERS

SMS, AUDITS & INSPECTIONS

CUSTOMER SERVICE TRAINING

I/A RENEWAL COURSE

ONLINE TRAINING